Hospitality Team Leader

Hospitality Team Leader

ExCel london, London

£14.50 per hour, Regular Hours & Weekly Pay


Full time / Part time


Here at ExCeL London Hospitality, we provide catering services to one of the biggest and most dynamic exhibition centres in the world, the ExCeL!

Are you looking for a job that is socially rewarding in hospitality? Our teams are looking for Team Leaders who are experienced and enthusiastic to lead them.

The primary goal is to aid in the efficient planning and execution of daily services in every C&E area at the ExCeL Exhibition Centre. Our clients and guests are provided with exceptional service by adhering to the Company's CARE motto, which represents Care, Aspire, Respect, and Engage.


  • Assist the Managers/Supervisors to deliver exceptional hospitality service on all events.
  • Ensuring compliance by implementing policies, procedures, and standards to enhance guest satisfaction, streamline operations, and improve guest experience.
  • Ensure all working areas are kept tidy whilst working. This includes clearing and cleaning areas whilst on duty.
  • Reporting daily to the site Operations team, for a full briefing on work expectations & improvement.
  • Support Managers/Supervisors to effectively, induct, train and develop team members in accordance with the needs of the business.
  • Give full co-operation to any colleagues who require assistance in a prompt, caring & helpful manner.
  • Achievement of great customer satisfaction and ensure that every customer is given a polite, friendly, and personal service at all times.
  • Promoting good Safety culture, namely leading by example, and ensuring an effective communication is in place with management.

Required skills and qualifications:

  • Experience as a team leader in hospitality.
  • Proven leadership abilities that can motivate and inspire a team to achieve service excellence.
  • Effectively communicating with clients, guests, and team members requires strong communication and interpersonal skills.
  • Having ability to effectively prioritize tasks and manage multiple responsibilities is a result of excellent organizational and time management skills.
  • Familiarity with food safety regulations and best practices for food handling and service
  • Having a positive outlook, being professional, being able to adjust to fit the needs of others and being dedicated to providing exceptional customer service at all times.

Why should you work with us?

  • Great opportunity to work in a friendly and fast-paced environment.
  • Competitive pay paid weekly.
  • Be part of a great, supportive team
  • Gain some great transferable skills and work experience.
  • Receive full training in Health & Safety, Hygiene and Manual Handling that are recognized industry wide.