Hospitality Team Leader

At SEC Food, we’re proud to be the official catering partner for The Scottish Event Campus (SEC).

We pride ourselves on providing an exceptional customer experience for every visitor to the campus.

The campus comprises of the OVO Hydro, the SEC Centre and the SEC Armadillo.

The ideal candidates should embrace the campus mission; Best Venues, Best People, Best Events and should always adopt the campus’s key behaviours; teamwork and collaboration, whilst providing an excellent visitor experience to every guest.

If you enjoy working at large-scale events and have a knack for working in a fast paced environment, working at SEC Food will be for you!

About the Job

As a Hospitality Team Leader, you will be the face of the area you lead for SEC Food.

Working in the Hydro Hospitality Suite means providing premium service to VIP guests during events. Attention to detail and a focus on creating a luxurious and seamless experience are essential. You’ll be working with a range of clientele, offering personalized service in an exclusive atmosphere.

Your role is imperative to the success of the event and will include leading a team of staff to serve customers and clients the food and drink required as per the event instruction – this will involve the sale and service of alcohol if over 18 years old.

Why work with us?

- Competitive pay rate of £12.95 p/hr, paid weekly

- Staff meal entitlement while on duty

- Free staff car parking on site

- Ample opportunity for career progression within events & hospitality – in any role (Confex, Live, Culinary, etc.)

- Perks @ Work discounts for all employees

Operational Excellence

Responsibility over the service and management of an allocated area; including but not limited to:

- Leading and delivering event team briefing and completion of event paperwork

- Leading and motivating the team, ensuring on the job training is being delivered as applicable

- Debrief for any staff, service, or customer feedback; feedback to Operations Managers; complete closing check list and ensure the service area is secure and clean

- As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency

Customer Care

• To be polite, professional, and respectful at all times with customers, clients and colleagues

• To demonstrate a safe can-do attitude towards individual customer requests and strive to exceed customer expectations

• To maximise all sales opportunities through upselling techniques

• To acquire a good knowledge of all products to be able to advise individuals on their product choice

• To actively gain customer feedback, passing information gained onto your line manager and colleagues

• To be aware of key stakeholders liaise with key partners and the Client as appropriate and needed

Sustainability

• To promote the elimination of single-use plastics through commitment to sustainability goals (e.g., with our Resuable Cup System initiative)

• To work in conjunction with our staff, organisers, partners, and visitors to support our SEC Net Zero 2030 ambition

Required Qualities

• Previous team leader & hospitality experience essential

• Excellent communication skills

• Leadership skills

• Solution orientated and innovative

• Motivated

• Confidence

This Job Description is not exhaustive and the request to undertake any other duties deemed reasonable by your line manager to meet the demands of the business and to achieve the objectives.

Compass and SEC Food are dedicated to encouraging a supportive and inclusive culture across the workforce. Our aim is to ensure that all employees and job applicants are given equal opportunity and that our organisation is representative of the communities in which we operate. Each employee will be respected and valued and able to give their best as a result.